AVR-JTAG-USB Connect Failed

[rebelsequeira]

I have ordered AVR AT90CAN128 development board and AVR-JTAG-USB from Olimex. I am currently using AVR Studio 4.13 and when I connect the JTAG it shows on Device Manager USB Serial Com 4. I even get the red LED lit when I connect the JTAG after the target is switched ON. But I keep getting the error Connect Failed. I have followed the instructions on this link but it doesn't seem to help.
https://www.olimex.com/Products/AVR/Programmers/AVR-JTAG-USB-A/resources/How-to-install-and-use-AVR-JTAG-USB.pdf

Any help is greatly appreciated. Thanks.

[LubOlimex]

Hey there,

We communicated via the support e-mail. Is the issue fixed now?

Best regards,
Lub/OLIMEX