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GTC

Revision as of 08:41, 21 December 2012 by Olimex (talk | contribs) (→‎GENERAL TERMS AND CONDITIONS)

GENERAL TERMS AND CONDITIONS

Please note: If you have made a purchase from us, we have required you to read these conditions and tick a box confirming your acceptance. If you wish to disagree with these terms and conditions after your purchase, we are unlikely to change or relax the terms or conditions to suit your circumstances. Please read these terms and conditions carefully. If you do not agree with them, please do not purchase from us.

Have a question? Check our FAQ for answers! We try to answer there the most common questions, but if you need more specific information, please contact us here : info at olimex dot com.

Have a technical question for Tech Support? Easiest way to get in touch is by sending e-mail to support at olimex dot com. Remember! We don't know everything, there is community support on the Olimex Forums! Post your question and you will have access to the experience of our community at your finger tips.


Orders

All orders must be placed through our website https://www.olimex.com Please note: OLIMEX Ltd does not consider the receipt of a Purchase Order document as valid submission of an order if this order is not placed through our web site this order do not exist for us. You can't place an order with us through faxes, emails, phone calls, so please don't do this.

There are no minimum orders.


Prices

All prices on our web are in EURO currency. All price discounts are generated automatically at the time when you enter your order depend on the quantity you enter, we do not offer any other discounts than these on our web. Please do not send e-mails or call us on the phone asking what will cost me this or that, all prices are already on our web and there are no other prices than these.


European VAT Registration and Exemption

If you're a Non-Bulgarian VAT registered business based within the EU economic area you can avoid paying VAT on your purchase with us by taking the following steps:

Enter your VALID VAT-ID when you place your order (the VAT-ID field will appear only when you select country within EU economic area). DO NOT place your order until you see the VAT at checkout go to zero.

Requests to refund VAT on purchases made where there is a valid VAT number, but where the VAT-ID was not entered at the time of the purchase and the order is paid and shipped with invoice including VAT, will incur a EUR 30 admin fee to action the refund.

Please be very careful when you enter your VAT-ID, we recommend you to check if it is valid VAT-ID first at VIAS WEB site as when you enter your order we do not do real time check due to the permanent problems with VIES servers they quite often timeout or are down. We check these VAT-IDs before shipping though, so entering incorrect VAT-ID will lead to significant delay in your order processing and it may be hold for several days untill we collect the not paid VAT 20%, so our advice is to enter only VAT-IDs which first you check on above web site and it confirms them. Some countries like Spain and Italy have "internal" VAT-IDs which are not updated to VIES VAT-ID server, if you have such VAT-ID please do not enter it as it is not valid VAT-ID for EU VAT free purchase.


Payments

All orders with us have to be pre-paid. We do not offer any other terms.

CREDIT CARD: We accept Visa, Eurocard, Mastercard, JCB. We can't charge Visa electron and Maestro cards, please do not send us payment forms with such cards. Some card operators like the Italian CARTASI do not allow payments to Bulgaria. The card payments are processed online by United Bulgarian Bank card processing. Restrictions for this payment option for some countries exist, if when you select your country this payment option is not listed this means UBB do not allow payments by card for your country due to security issues. There is limit of EUR 2000 for payment by card.

PAYPAL: PayPal is fast, easy and efficient and allows people who have PayPal accounts to transfer money easily to us. Opening a new account is free. You can pay with your card via paypal also. There is limit of EUR 2000 for payment by card. If your payment is less EUR 100 there is paypal service charge of 5% which will be add to your order value. Note that your payment should be sent in EURO currency, payments sent in other currency than EURO will be refunded back and the order canceled.

BULGARIAN BANK TRANSFER : available only for orders from Bulgaria, the transfer should be made in Bulgarian Leva, your order BGN equivalent will be written in the confirmation document you receive for your order. Please use your order number as a reference for your payment, or we may not be able to identify your funds and process your order.

FOREIGN BANK TRANSFER : You may transfer payment from your bank outside of the Bulgaria to our bank. All charges, made by your bank and our bank must be paid by you. Please chose the 'Bank T/T' option at checkout, and you will be sent an e-mail with IBAN and SWIFT account details. Please use your order number as a reference for your payment, or we may not be able to identify your funds and process your order. Orders where payment has not been received 15 working days after the order was placed will be cancelled. Please note that bank transfers usually take few business days to move the money from one account to other. We will not ship your order until your payment is verified by our bank. A record of the transaction from your bank is not sufficient to release an order. Due to the high cost of accepting bank trasnfers all orders paid by bank transfer are subject to bank handling fee if your order is below EUR 1000.00; The bank handling fee is: EUR 15 if the payment is sent from European Union country; EUR 30 if the payment is sent form country outside Europe Union

WESTERN UNION : this is service for sending cash all around the world. please note that to clear Western Union payment we need 2-3 business days.

CASH ON DELIVERY: This option is available for orders from Bulgaria only. It can be used from individuals. Companies must use different payment method.


REFUNDS: We will issue refunds via store credit, credit card or PayPal. Please Note: We are unable to process credit card refunds more than 30 days past the original transaction date. If you are due a credit card refund after this time, you will have your choice of the remaining refund methods available.


Shipping

We ship in 3 working days from the payment receipt. All orders are shipped on first come first serve basis. For us all orders are equal urgent and we do not prioritize one order for behalf of others.

Usually 90% of the orders which are paid before 10.00 AM Bulgarian local time are shipped the same day and these with payment received after 10.00 AM are shipped the day after we receive the payment, but we say we ship in 3 working days as sometimes there are many orders to process and this require additional time, so please always consider that your order will be shipped in 3 working days, if we ship faster we are sure you will not complain :)


Incorrect addresses

Orders which have incorrectly filled addresses usually got non delivered and return back to us. In case of post shipments there are no additional fees for the returns, when parcel returns we just refund the cost of the boards without the shipping charge.

The courier companies are more flexible but if for some reason the customer didn't provide correct phone or address and is unreacahble there are two options - the parcel to be destroyed or to be returned back. Note that shipping back charges are ALWAYS several times higher than the special shipping charge we have from the couriers and it may be up to 5 times more expensive.


Shipping options

NOTE: Olimex cannot be held responsible for damaged, lost, or stolen packages for non insured parcels.

If you want to add insurance please check the insurance checkbox on the checkout page.

AIRMAIL: This is not-insured, non-trackable POST service. We allow only orders under EUR 100 to be shipped with this service. Delivery to Europe usually takes 1-2 weeks, outside Europe 2-5 weeks. Once we ship by POST there is no way to track or trace where is your shipment or if it stolen, missing etc. Be careful and use this shipping option on your own risk. If you choose this shipping option, we can't do anything to help you with your parcel once we ship. Orders sent by post will not have a proof of postage.

DPD CLASSIC: This is Road service very suitable for shipments with higher weight, usually arrives in any European destination for 1 week. All parcels shipped by DPD have automatic Limited insurance for up to 520 EUR per parcel, with online tracking at www.speedy.bg DPD do not deliver to post boxes.

UPS EXPRESS SAVER: This is the service with best performance / value ratio. We got exclusively low rates for UPS EXPRESS SAVER shipments and the parcels shipped with this option usually arrive in 2-3 days in Europe and few days more for Rest of the World. By default this service is not insured, online tracking is available at www.ups.com. UPS do not deliver to post boxes.

UPS STANDARD: This is road service like DPD but is with better price for small packages 1-3 KG for some destinations. By default this is not insured service, online tracking is available at www.ups.com. The parcel usually needs 1 week to arrive to you.

DHL: This is good price and very fast service. Our own monitoring show that all parcels we ship with DHL usually are delivered in average 1.5 days, this means large portion of the shipments are delivered next day. By default this is not insured service, online tracking is available at www.dhl.com. DHL do not deliver to post boxes.

TNT EXPRESS: This is good price and fast service for most of the Europe destinations, but not as fast as DHL for other parts of the world. By default this is not insured service, online tracking is available at www.tnt.com. The parcel usually needs 1-3 days to arrive to you. TNT do not deliver to post boxes.

FEDEX INTERNATIONAL PRIORITY: This is expensive service but preffered in some parts of the world. By default this is not insured service, online tracking is available at www.fedex.com. The parcel usually needs 1-3 days to arrive to you. FedEx do not deliver to post boxes.

SPEEDY: This is for shipments only inside Bulgaria, they are express for next day delivery and economy for two days delivery. Note that some remote destinations may take three or more days, reffer to Speedy transit time calculator for this.

SPEEDY FOR GREECE: This is extremly fast service if you live in the bigger cities like Thesaloniki or Athens etc, Speedy usually deliver the parcel to Thessaloniki next day we ship then it's distributed by local Greece courier or post for the remote destinations and islands. There is phone numbers in Greece 0030 2321098003, 2321035735 which you can call and ask info about your parcel as the Speedy tracking works just to Thessaloniki depot :).

SPEEDY FOR ROMANIA: This is extremly fast service if you live in Bucuresti they usually deliver next day we ship, from Bucuresti the parcels are distributed from local courier so in 1 to 3 days the parcel will reach any Romanian destination.

PLEASE NOTE: all transit times above are just based on past experience the courier companies from time to time may deliver for more than the quoted above time. We will not refund your shipping charges if any of the above transport companies fail to meet above quoted delivery times.


Imports and duties

Any duties and taxes for international shipments are the responsibility of the customer.

Olimex Ltd is not responsible for any extra charges once the original package has been shipped.

If the customer refuses to pay these extra import charges, the return shipping and any additional fees will be taken out of the cost of the order, with any remaining funds being refunded to the customer.

Please consult with your local import customs authorities about the import duties and taxes you have to pay before ordering.

Note that as written above the courier shipment returns may be several times higher than the special price we have for shipment from Bulgaria, so in some cases the shipping back charge may be higher than the order content in such situation if the customer refuse to accept the parcel and pay the import duties the parcel we will order the courier to distroy the shipment at destination and not deliver back and no refund will be made to the customer.


Holidays

Olimex will be closed the following days in 2013. No orders will ship these days, but you can still place an order through the website as usual.

Easter - 3rd of May. Summer Break - from 5th to 18th of August. Christmas & New Year - from 24th of December to 2nd of January.

Web content change

OLIMEX Ltd shall have the right in its absolute discretion at any time and without notice to amend, remove or vary any of the content supplied in connection with the Service or which appears on any page of the OLIMEX Ltd Web site.

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